Privacy Policy

Last Updated: 21 May 2024

1. Introduction

Welcome to Charge with Charlie ("we," "our," "us"). We are committed to protecting your privacy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website chargewithcharlie.com.au ("Site").

2. Collection of Personal Information

We collect personal information that you provide to us directly, such as when you fill out forms on our Site.
This may include:

Name

Email address

Phone number

Information about your electric vehicle

Details of your desired EV charger installation

3. Use of Personal Information

We use the personal information we collect for the following purposes:

To connect you with a trusted third-party EV charger installer.

To communicate with you about your installation needs and preferences.

To provide you with information and updates about our services.

To respond to your inquiries and provide customer support.

4. Consent to Contact by Third Parties

By providing your phone number and email address, you consent to being contacted by third-party EV charger installers who are part of our network. These third parties are carefully vetted and selected to ensure they meet our high standards of service.

5. Data Tracking and Cookies

We use cookies and similar tracking technologies to monitor the activity on our Site and hold certain information. Cookies are files with a small amount of data, which may include an anonymous unique identifier. These cookies help us understand how you use our Site and improve your experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

6. Disclosure of Personal Information

We may disclose your personal information:

To third-party EV charger installers to facilitate the installation process.

To comply with legal obligations, or to protect and defend our rights and property.

To third-party service providers who assist us in operating our Site and conducting our business.

7. Security of Your Information

We take the security of your personal information seriously and use reasonable precautions to protect it from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Access to and Correction of Personal Information

You have the right to access and correct any personal information we hold about you. If you would like to do so, please contact us at [email protected].

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with the date of the latest revision.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Charge with Charlie

[email protected]

ABN: 95 382 595 916